Work Experience


Renaissance Boca Raton Hotel
The Procaccianti Group

Front Office Supervisor

Act as Manager on Duty to resolve escalated guest issues
Ensure compliance with brand standards, policies and regulations
Supervise and coach a team of Front Desk Agents while directing hotel operations

Advanced from Night Auditor

Rooms: 189
Boca Raton, FL
August 2016 - Present


Fairfield Inn & Suites Boca Raton
Waterford Hotel Group

Guest Services Associate

Assist and train new hires to perform day-to-day operations
Run bank authorizations and handle cash/credit card transactions
Answer guest inquiries and accommodate requests via phone and in person
Check in guests by confirming guest registration, assigning rooms and creating keys
Forecast weekly market sales, prepare orders and experiment with new product options
Act as Manager on Duty to resolve guest issues and provide immediate guest service recovery

Rooms: 119
Boca Raton, FL
August 2015 - August 2016


Jess Stern, CPA

Administrative Assistant

Coordinate company travel and meetings
Manage office-related tasks and answer phones
Prepare customer invoices and maintain client databases
Ensure customer satisfaction and build long-term customer relationships

Boca Raton, FL
June 2011 - August 2015


The Walt Disney Company

Attractions Host
Disney College Program

Tomorrowland Attractions at Disney's Magic Kingdom
Monsters, Inc. Laugh Floor
Walt Disney's Carousel of Progress
Buzz Lightyear's Space Ranger Spin

Mickey's Not So Scary Halloween Party (Event Support)
Parade Audience Control (Operations - Main Street, U.S.A.)

Lake Buena Vista, FL
Walt Disney World Resort
August 2013 - January 2014


West Boca Raton Community High School

Web Developer

Designed and developed web pages
Maintained faculty information and images
Maximized reliability, up-time and performance
Ensured website data was up to date and user friendly

Boca Raton, FL
September 2007 - May 2010

 

Skills

Productivity | Microsoft Office

Design | Web • UI • CSS • Graphics

Development | Apps • Roms • Github

PMS | FOSSE • MARSHA • Marriott PMS

Hospitality | Guest Relations • Recovery

Certifications

Adobe | Adobe Certified Expert

Awards

Ambassador of the Month
Renaissance Boca Raton Hotel
November 2016

Exceptional Teamwork
Renaissance Boca Raton Hotel
October 2016

Marriott's "Spirit to Serve" Award
J.W. Marriott, Jr.
June 2016

Employee of the Quarter
Fairfield Inn & Suites Boca Raton
April 2016 • December 2015

Front Office Team of the Year
Waterford Hotel Group
February 2016

 

Associations

FAU Alumni Association

Disney Alumni Association

American Culinary Federation

Themed Entertainment Association

American Hotel & Lodging Association

Florida Restaurant & Lodging Association

Hospitality Sales & Marketing Association


 

Education

Lynn University

Currently pursuing a Master of Business Administration (M.B.A.)
Dual specializations in Hospitality Management and Human Resources

Expected to Graduate: Spring 2018
Boca Raton, FL


Florida Atlantic University

Bachelor of Science Degree in Business Administration
Concentration in Hospitality Management

Graduation Date: December 2014
Boca Raton, FL